Shipping policy
Free Shipping on Orders Over $75
Because getting something meaningful shouldn't cost extra.
📦 Production Time
Every Hooked & Co item is made to order printed with intention, just for you. Most orders are produced within 2–5 business days before they're handed off to the carrier.
🌍 Shipping Time
Once your order is on its way, here's what to expect:
| Destination | Estimated Delivery |
|---|---|
| 🇺🇸 United States | 3–5 business days |
Delivery times may vary depending on your destination, customs processing, and local carriers. We appreciate your patience good things are worth the wait.
Once your order ships, you'll receive a tracking email so you can follow your package every step of the way.
🤍 30-Day Peace of Mind Guarantee
We make things that mean something and we want you to feel that the moment your order arrives.
If for any reason you're not completely satisfied, reach out to us within 30 days of delivery and we'll make it right. No drama, no fine print.
Depending on your situation we may offer:
🤍 A replacement product
🔄 An exchange
🛍️ Store credit
💰 A partial refund
💵 A full refund
Because every item is made to order, we generally do not require you to return approved items before issuing a refund or replacement.
📸 Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect, or with missing items please don't stress. We've got you.
Contact us within 30 days of delivery at support@hookedandco.com and include:
Your order number
A brief description of the issue
Photos of the product
Photos of the packaging if applicable
We'll take it from there.
📋 Full Policies
For complete information please review our:
💬 Still Have Questions?
We're real people behind this brand and we're always happy to help.