Refund policy
Last Updated: June 30, 2026
At Hooked & Co, every product is made just for you printed, packed, and shipped only once your order is placed. Because of this, our return process works a little differently than a typical retail store, and we want to be upfront with you about exactly how it works.
30-Day Claim Window
If your order arrives misprinted, damaged, or defective, please reach out within 30 days of delivery at support@Hookedandco.com.
If your package was lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
Claims confirmed to be an error on our end are covered at no cost to you.
To help us resolve things quickly, please include:
Your order number
A description of the issue
Clear photos of the product
Photos of the packaging, if the damage happened during shipping
Wrong or Incomplete Addresses
Please double-check your shipping address before placing your order. If an address is incomplete or flagged as undeliverable by the courier, the package will be returned to our facility, and reshipping costs will apply once we've confirmed the corrected address with you.
Unclaimed Packages
If a package goes unclaimed and is returned to us, a reshipping fee will apply to send it back out to you.
Unclaimed returns that are not picked back up within 30 days are donated to charity and are not eligible for a refund.
Buyer's Remorse
Because every item is made to order specifically for you, we're unable to accept returns or issue refunds simply due to a change of mind, incorrect size selection, or personal preference once production has begun.
We genuinely encourage you to review sizing charts and product details carefully before placing your order and if you're ever unsure, just reach out to us first. We're happy to help you choose the right fit.
Personalized & Custom Products
Items that include customer-requested personalization custom text, names, or uploaded designs are made specifically for you and are generally not eligible for return or withdrawal, except where the product itself arrives damaged, defective, or incorrect
How Refunds Work
Approved claims are typically resolved through a replacement, refund, or store credit and we generally don't require items to be shipped back to us first. Refunds are issued to your original payment method and typically process within 5–10 business days.
Need Help?
We're real people behind this brand, and we genuinely want to make things right when something goes wrong. Reach out anytime.